To all who completed our relationship and transactional surveys, we appreciate your time and honesty.  After reviewing all verbatim comments provided, we have a clear understanding of where to focus on quality, delivery, support and communication as we finalize our customer-focused strategy for 2022. 

We thank you for the valuable insights on how we can improve our level of support moving forward.  And while we also received positive feedback on the quality of our products, we heard you loud and clear…  our product lead times have room for improvement.

Thanks to YOU, we are laser-focused on the following:

• Enhancing your MSA Website product navigation and search result experience
• Focusing on product quality feedback, analysis, continuous improvement, and enhancing your overall product experiences
• Focusing on delivery lead times to align with your expectations
• Providing consistent and accurate communications on your order, delivery lead time, and status

Our top priority is to provide you with an experience that is consistent, reliable, and exceeds your expectations.  If you have any ideas, comments, or additional feedback, just click this link to share your thoughts.  Or you can always visit msasafety.com and click on the “Feedback” button at the lower-left corner of your screen.

We appreciate your continued support and trust in MSA.