We continue to work on the following action plans based on your comments in 2021.

Delivery Performance:

·        Continued focus on driving our lead times down to align with your expectations

·        Improved visibility and communication on our product lead times

·        Consistent communications on your order status.

Web Presence & Digital Tools: 

·        Enhance product navigation and search results experience- On every product page, the end-user will find: technical datasheets, declarations of conformities/certificates, manuals etc.

Also, interactive tools like Gas Detector Simulators or Response Guide (chemical database, respiratory protection & gas detection selection)

·        Digital Content Catalogues- Quickly access and download product master data and marketing content for top selling and recently launched MSA products.

·        Digital Asset Library: Webdam Search & download technical and marketing assets: For all MSA products, high-quality photos, banners, videos, posters, leaflets, whitepapers, presentations, DOCs, etc.

Product Quality:

·        Sustain and continually improve our high product quality

·        Continue enhancing the overall product experience

MSA is continually listening to your feedback, and continues to be here to support your needs. If you have an immediate need or have additional feedback that you would like to share, please feel free to contact us via email or phone