Customer Experience - thank you!
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Fixed Gas & Flame Detection
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General/Company Information
Thank you for responding to our Surveys. By acting on your feedback, we can continue to optimize your MSA experience. Learn more about what changes YOU are driving.
To all who complete our relationship and transactional surveys, we appreciate your time and candor. After reviewing all verbatim comments provided, we have a clear understanding of where to focus in the areas of quality, delivery, support and communication as we finalize our customer-focused strategy for 2023.
We thank you, as well, for the valuable insights on how we can improve our level of support moving forward. And while we also received positive feedback on the quality of our products, we heard you loud and clear… our product lead times have room for improvement.
Thanks to YOU, we are focused on the following:
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Providing consistent and accurate support
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Focusing on delivery lead times to align with your expectations; and
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Focusing on product quality feedback, analysis, continuous improvement, and enhancing your overall product experiences;
Our top priority is to provide you with an experience that is consistent, reliable and exceeds your expectations. If you have any ideas, comments or additional feedback, just click this link to share your thoughts. Or, you can always visit MSAsafety.com and click on the “Feedback” button at the lower left corner of your screen.
We appreciate your continued support and trust in MSA
Click here, to see what your customers are receiving this month.