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THE ADVISOR

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We Hear You!
3/17/2022
  • General/Company Information General/Company Information
Thank you for responding to our surveys. By acting on your feedback, we can continue to optimize your MSA experience. Learn more about what changes YOU are driving.

To all who completed our relationship and transactional surveys, we appreciate your time and candor.  After reviewing all verbatim comments, we identified areas for improvement in quality, delivery, support, and communication for 2022.  

Thank you for the valuable insights on how to better our support moving forward. And while we received positive feedback on the quality of our products, we heard you loud and clear: Our product lead times have room for improvement.

We remain laser-focused on the following:

  • Improving your MSA Website product navigation and search-result experience;
  • Enhancing your overall product experiences, with an emphasis on product quality feedback, analysis, and continuous improvement;
  • Aligning delivery lead times with your expectations; and
  • Providing consistent and accurate communications on your order, delivery lead time, and status.

Our top priority is to provide you with a consistent, reliable experience that exceeds your expectations. If you have any ideas, comments, or additional feedback, click this link to share your thoughts. Or, you can always visit MSAsafety.com and click on the “Feedback” button at the lower-left corner of your screen. 

We appreciate your continued support and trust in MSA.