What is most important to us is YOU!
MSA remains dedicated to enriching your customer experience with us. Your feedback is critical, not only in helping us to recognize where we are succeeding, but more importantly, in identifying areas for improvement.
As a customer centric organization, our most valuable asset is YOU. Ongoing improvements and meaningful exchanges that help us to exceed your expectations and support your business needs is foundational – it’s where we start from, and it’s what we build on.
Your voice is critical, not only in helping us to continually improve, but in shaping the products and services we introduce. In that spirit, we will invite you to share your thoughts through our surveys.
We are listening to your feedback! The feedback you provide enables us to pinpoint actionable areas where we can focus on better serving your needs. A few key improvement initiatives identified included:
- MSA Website Enhancements - Virtual classrooms and learning, updated product articles, interactive tools, and enhanced search capabilities.
- Product Quality – Improved visibility and communication on product availability and lead times and consistent and accurate communications on your order, including delivery lead time and status.
- Support Experience – Reduced lead times on product repairs or field service transactions and constant focus on enhancing your overall experience.
We hope these improvements tell you how much we value your input. Your feedback is fundamental to our continued success. You can always visit msasafety.com and click on the “Feedback” button at the lower left corner of your screen.
We look forward to your participation; without your feedback, we cannot improve!
Thank you for helping us deliver “customer experiences that matter”!