What Is Most Important To Us Is YOU!
We remain dedicated to enriching your customer experience and ease of doing business with MSA. Your feedback is critical, not only in helping us to recognize where we are succeeding, but more importantly, in identifying areas for improvement.
In that spirit, we will invite you to share your insights through our Annual MSA Customer Survey, beginning October 5, 2021. Your feedback from our 2020 survey enabled us to pinpoint actionable areas where we needed to improve. As such, we focused on the following to better serve your needs:
- Expansion of our virtual classroom training and webinars, product articles, MSA Blog, and interactive tools
- Enhancing your MSA Website product navigation and search result experience
- Product quality feedback, analysis, and continual improvement
- Product traceability and process control
- Enhancing your overall product experiences
- Improving visibility and communication on product availability and lead times
- Providing consistent and accurate communications on your specific order, delivery lead time, and status.
We hope these improvements illustrate how much we value your input. Your feedback is fundamental to our continued success, and we look forward to reviewing your responses submitted in our Annual MSA Customer Survey. Thank you for helping us deliver “experiences that matter”!